FAQ

Where is iDelicatus.co.uk?

We are based at Globaltailer Ltd, Suite 18113, 145-157 St John str, London, EC1V 4PW.

May I still order from this site if I live outside the UK?

No, we do not deliver outside of the UK or Northern Ireland.

How do I create an online account?

Click Sign in at the top right hand side of the home page. Click on the Register now button under the Register as new customer title and enter your details. Enter contact details and click create account.

What if I’ve forgotten my password?

Click 'Sign In' at the top right hand side of the page * Click on forgotten your password * Enter your email address * An automatic email will send the password directly to you.

Will you ever pass my email details on to third parties?

We will never pass on your email address on to a third party for marketing purposes. We will however send you details of offers from other companies that we think may interest you, but only with your permission. We also never pass on credit card details to anyone.

What are Cookies?

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an Internet user's identification card. They tell websites when the user returns and allows the site to bring up information relevant to that user, for example your name, past orders etc.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Is VAT charged on deliveries outside the EC?

Currently we do not ship to countries outside the EC.

How will I know how much I will be charged for Shipping?

Shipping charges are displayed at the bottom of the Your Order Detail screen.

Can I use a Gift card to buy online?

Yes, you can use a iDelicatus Gift card to purchase items online.

Do you ship to multiple addresses?

Yes. Please ask for a cost estimation.

My credit number is not being accepted:

Check that you have entered the number with no spaces. If you still encounter problems, see below.

How can I pay for my order?

iDelicatus.co.uk accepts payment by using Paypal which is the most secure means of payment on the internet.

If I use an overseas credit card, what exchange rate will be used?

The exchange rates used will be those of the credit card issuer.

Is my personal information kept Private?

iDelicatus.co.uk takes your security very seriously and every precaution is taken to ensure security of your information and details.

Can I order over the phone?

Unfortunately we do not accept phone orders at this time.

Product Information:

In the event that any item is unavailable, iDelicatus.co.uk reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The hampers and gift boxes photographed contain only the items listed. Prices quoted are based on iDelicatus.co.uk retail values and are subject to market fluctuations. All items shown are subject to availability. For our full Terms & Conditions, please refer to Terms & Conditions.

How to Order:

Online @ www.idelicatus.co.uk

How to Pay:

iDelicatus accepts payment by:

For credit card payment, please enclose confirmation of the cardholder's name and billing address, if different from the sender's details.

Payment will be taken at the time of ordering and no deliveries are despatched unless payment is received in full.

Customer Data:

iDelicatus.co.uk does not disclose any information relating to their customers to any other organisation for marketing purposes.